Patient Resources

For your convenience, we’ve collected all of our patient resources for you to access in one place: right here! Welcome to Full Heart Dentistry. We’re so happy to have you!

Patient Resources

For your convenience, we’ve collected all of our patient resources for you to access in one place: right here! Welcome to Full Heart Dentistry. We’re so happy to have you!

Your First Visit

New to Full Heart Dentistry? We’re glad you’re here! Welcome to your new home for compassionate dental care. The team at Full Heart Dentistry believes that every patient deserves the best care in the most comfortable environment possible.

child smiling at dentist

Amenities for Your Comfort

If the thought of dental work has ever made you scared or uncomfortable, you are not alone. We’d like to prove to you that dental care can be peaceful, compassionate, and even enjoyable.

Full Heart Dentistry offers the best amenities to make sure your visit with us is as comfortable as possible:

Methods to desensitize your teeth before treatment

Shaded glasses for light-sensitive eyes

Blankets and pillows for your comfort

Music for your enjoyment

…And much more!

What to Expect on Your First Visit

At Full Heart Dentistry, we understand that a first visit can be daunting if you’re not sure what to expect. Allow us to put you at ease. Here’s what your first visit will look like:
receptionist handing paperwork to patient

Patient Forms

What only takes you a few minutes now can save you loads of time later on. Before your first visit, we ask that you take the time to complete our brief health and dental questionnaires as well as a New Patient Form to ensure we’ve got all the information we need to give you the best care possible.

Please print and fill out the form below and bring it with you when you arrive for your first visit. Rest assured that your information is safe with us. We look forward to meeting you!

Questions about your New Patient Form? Call our office at (585) 342-7902
dental receptionist shaking patient's hand

Financial Information

At Full Heart Dentistry, our mission is to give you the most comfortable and comprehensive dental care in Rochester.

On your first visit, we’ll help you make the most of your investment with an individual treatment plan and give you an estimate of your total cost.

Dental Insurance
Rescheduling Appointments
Payment Options

We participate as an in-network provider with Excellus BlueCross / BlueShield. We’ll gladly process your insurance claims for you once treatment is rendered. A predetermination of treatment can also be sent to your insurance as necessary for a more accurate estimate of the amount covered by your insurance in advance.

The remaining balance is ultimately the responsibility of the patient, as your dental benefits are a contract between your employer and your insurance carrier. Your estimated copay and/or deductible for treatment is due on the day of service unless previous financial arrangements have been made.

We gladly accept most other dental insurance plans as out-of-network, and we’re happy to file claims on your behalf. Our insurance coordinator will be more than happy to answer questions on your individual insurance.

At Full Heart Dentistry, we’ll always do our best to help you to maximize your insurance benefits. However, your treatment plan is individually based on your diagnosis and is not dependent on your dental insurance benefits or lack of benefits.

Plans change. We get it. At Full Heart Dentistry, we’ll always be considerate of your time, and we ask that you be considerate of ours in return. Sometimes appointments need to be rescheduled.

We request 48 business day hours’ advance notice for rescheduling to avoid a fee.

Cash or personal checks are accepted at Full Heart Dentistry.

Credit Card: Visa, Mastercard, American Express, and Discover

Care Credit: We offer 6-month interest-free payment plans, and extended financing plans are also available. You can apply online, or we’ll happily assist you in our office.

Questions about our policies? Call our office at (585) 342-7902.

Dental Insurance
Payment Options

We participate as an in-network provider with Excellus BlueCross / BlueShield. We’ll gladly process your insurance claims for you once treatment is rendered. A predetermination of treatment can also be sent to your insurance as necessary for a more accurate estimate of the amount covered by your insurance in advance.

The remaining balance is ultimately the responsibility of the patient, as your dental benefits are a contract between your employer and your insurance carrier. Your estimated copay and/or deductible for treatment is due on the day of service unless previous financial arrangements have been made.

We gladly accept most other dental insurance plans as out-of-network, and we’re happy to file claims on your behalf. Our insurance coordinator will be more than happy to answer questions on your individual insurance.

At Full Heart Dentistry, we’ll always do our best to help you to maximize your insurance benefits. However, your treatment plan is individually based on your diagnosis and is not dependent on your dental insurance benefits or lack of benefits.

Cash or personal checks are accepted at Full Heart Dentistry.

Credit Card: Visa, Mastercard, American Express, and Discover

Care Credit: We offer 6-month interest-free payment plans, and extended financing plans are also available. You can apply online, or we’ll happily assist you in our office.

Questions about our policies? Call our office at (585) 342-7902.

Payment Options

Cash or personal checks are accepted at Full Heart Dentistry.

Credit Card: Visa, Mastercard, American Express, and Discover

Care Credit: We offer 6-month interest-free payment plans, and extended financing plans are also available. You can apply online, or we’ll happily assist you in our office.

Questions about our policies? Call our office at (585) 342-7902.

Full Heart Dentistry FAQs

Happy Smiles at Full Heart Dentistry

“Our visits are always relaxed and very comfortable. The team is fantastic, the atmosphere is great, and we always leave with a smile.”
Anna and Joe M.
“Our visits are always relaxed and very comfortable. The team is fantastic, the atmosphere is great, and we always leave with a smile.”
Anna and Joe M.
Anna and Joe M.
“Never had a family dentist be so understanding of children and adult fears. Dr. Smith is so calming and the staff is exceptionally sweet. My children love going there and will never have a fear of the dentist.”
Julia C.
“Never had a family dentist be so understanding of children and adult fears. Dr. Smith is so calming and the staff is exceptionally sweet. My children love going there and will never have a fear of the dentist.”
Julia C.
Julia C.
“Dr. Sarah Smith is literally FANTASTIC. I hate going to the dentist with a burning passion, but Dr. Smith and her WHOLE TEAM are so warm, kind and completely professional- it makes my fear of the dentist much easier to work with. If you are looking for a dentist, I highly recommend Dr. Sarah Smith and her team 🙂 ”
Hannah S.
“Dr. Sarah Smith is literally FANTASTIC. I hate going to the dentist with a burning passion, but Dr. Smith and her WHOLE TEAM are so warm, kind and completely professional- it makes my fear of the dentist much easier to work with. If you are looking for a dentist, I highly recommend Dr. Sarah Smith and her team :)”
Hannah S.
Hannah S.
“Great DR and Hygienist. They made us feel safe and welcome. Knowledgeable staff and my daughter was comfortable coming to the dentist again. Thanks you Dr Sara Smith. Highly recommended.”
Indira J.
“Great DR and Hygienist. They made us feel safe and welcome. Knowledgeable staff and my daughter was comfortable coming to the dentist again. Thanks you Dr Sara Smith. Highly recommended.”
Indira J.
Indira J.
“I was beyond scared of going to the dentist. Dr. Smith and her staff, from my first call to leaving from my first procedure, were incredibly kind, reassuring and did an incredible job. No more fear!! ”
Charity C.
“I was beyond scared of going to the dentist. Dr. Smith and her staff, from my first call to leaving from my first procedure, were incredibly kind, reassuring and did an incredible job. No more fear!!”
Charity C.
Charity C.
“Full Heart Dentistry certainly lives up to its name! Whatever the nature of the treatment, each member of the team (and I can tell they are a TEAM) in their own personalized way gives 100% of themselves. Hence a FULL HEART – full of kindness, compassion and with the utmost professionalism, along with a unique personal touch! ”
Dianne B.
“Full Heart Dentistry certainly lives up to its name! Whatever the nature of the treatment, each member of the team (and I can tell they are a TEAM) in their own personalized way gives 100% of themselves. Hence a FULL HEART – full of kindness, compassion and with the utmost professionalism, along with a unique personal touch!”
Dianne B.
Dianne B.
“The staff, service and commitment to excellence are second to none, and you truly feel like more than just a patient here. I consider myself lucky to have found them! ”
Chuka I.
“The staff, service and commitment to excellence are second to none, and you truly feel like more than just a patient here. I consider myself lucky to have found them!”
Chuka I.
Chuka I.
“Since coming to Full Heart for an emergency case my mouth and heart are doing much better! Everyone has treated me with so much care. Thank you and God bless! ”
Pamela W-B.
“Since coming to Full Heart for an emergency case my mouth and heart are doing much better! Everyone has treated me with so much care. Thank you and God bless!”
Pamela W-B.
Pamela W-B.
"I’ve been so self-conscious. Thank you so much. You are the best. I’ve been so self-conscious about my tooth for years. I really appreciate you. Job well done."
Shawn Y.
"I’ve been so self-conscious. Thank you so much. You are the best. I’ve been so self-conscious about my tooth for years. I really appreciate you. Job well done."
Shawn Y.
Shawn Y.
"Dr. Smith and her staff are simply the best —competent, caring professionals who are passionate about every aspect of dental care. Whether your goal is to maintain or restore your dental health, I’m happy to recommend this practice without reservation."
Joe L.
"Dr. Smith and her staff are simply the best—competent, caring professionals who are passionate about every aspect of dental care. Whether your goal is to maintain or restore your dental health, I’m happy to recommend this practice without reservation."
Joe L.
Joe L.

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